Terms of sale

General Terms and Conditions of Sale updated as of February 12, 2021

ARTICLE 1 DEFINITIONS      

All the following terms, when capitalized, shall have the meanings set forth below, and shall be understood in both their singular and plural forms:

• Listing: Publication on the Site, by which a Seller offers a Product for sale;  
• Client: Refers to a User of the site who has benefited or is benefiting from the Services;
• General Terms of Use (GTU): The General Terms of Use are made available on the Site. They define and delimit the conditions of use for any person who accesses and uses the Site;
• Seller General Terms of Service (SGTS): Refers to the Seller General Terms of Service of the Site; 
• General Terms and Conditions of Sale (GTCS): Refers to the General Terms and Conditions of Sale of the Site;
• Account: Refers to an access system requiring a personal username and password, allowing the Client to purchase Products offered for sale by the Seller;
• Personal Data: Refers to any information relating to an identified or identifiable natural or legal person, within the meaning of the laws and regulations governing personal data protection;
• Feature(s): Each element implemented, accessible, and usable within the various Services;
• Day: Refers to a calendar day in France; 
• LE DRESSING DES ALPILLES: Refers to the Site; 
• Means of Access: Methods and/or functions by which the User can access one or more Services in order to use them for their own needs;
• Operator: Company that operates various electronic telecommunications networks necessary for accessing and using the Services;
• Party: Person who has signed and adhered to the GTU and the obligations they contain;
• Service Provider: Refers to SAS Le Dressing des Alpilles, a French simplified joint-stock company, located at route des Baux 13210 SAINT-RÉMY-DE-PROVENCE, registered with the Tarascon Trade and Companies Register (RCS) under number 983 172 644, and owner of the Site LE DRESSING DES ALPILLES; 
• Product: Refers to fashion Products (clothing, accessories, leather goods, shoes, etc.) offered for sale by Sellers through the Site;
• Services: All services made available to the User by the Service Provider, owner of LE DRESSING DES ALPILLES, and accessible via the Means of Access;
• Site: Refers to the website allowing Users to access the Services, namely: contact@ledressingdesalpilles.fr
• Third Party: Refers to natural or legal persons who have not accepted these GTU, who are not linked by common ownership or control to LE DRESSING DES ALPILLES, or other individuals unrelated to LE DRESSING DES ALPILLES and/or the User;
• User: Refers to any natural or legal person accessing the Site;
• Seller: Refers to a professional or private individual using the Site to sell luxury and second-hand products through the Site.
  
  

ARTICLE 2 SCOPE OF THE GTCS

These General Terms and Conditions of Sale apply, without restriction or reservation, to all Services concluded by the Service Provider with its Clients wishing to acquire the Products offered for sale on the Site: LE DRESSING DES ALPILLES.  

They specify, in particular, the conditions for ordering, payment, and management of evaluations of Products ordered by Clients.

These General Terms and Conditions of Sale apply to the exclusion of all other conditions, notably those applicable to in-store sales or through other distribution and marketing channels.

These General Terms and Conditions of Sale are accessible at any time on the Site and shall prevail, where applicable, over any other version or any other contradictory document.

It is recalled that any order placed on the Site requires the creation of an Account under the conditions set out in the Site's GTU. Furthermore, these GTCS apply to any necessary verification of the declarations made during the creation of this Account.
 

ARTICLE 3 ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SALE 

The Client declares to have read these General Terms and Conditions of Sale and to have accepted them by ticking the box provided for this purpose before implementing the online ordering procedure.

As these General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Client's purchase is that in force on the Site on the date the order is placed.

The Client declares to be of legal age and to have full legal capacity to contract and acquire the Products. 

Otherwise, consultation of the Site and Products is under the responsibility of their legal representative. This legal representative is bound to comply with these provisions.  

In any event, when transmitting personal data, the legal representative must complete the registration form themselves or expressly authorize the minor to complete said form; the provisions relating to personal data in ARTICLE 22 shall then apply. 

It should be noted that a minor aged fifteen or over may consent alone to the processing of personal data concerning the direct offer of information society services by the Service Provider. For minors under the age of fifteen, the consent of the minor and that of the guardian holding parental authority will be necessary.

ARTICLE 4 DESCRIPTION OF LE DRESSING DES ALPILLES

LE DRESSING DES ALPILLES is a platform whose objective is the online sale of second-hand luxury Products. 

In this regard, this platform allows Clients to purchase, directly online and at affordable prices, second-hand luxury Products that have been validated and then listed online by the Service Provider. 

A Seller wishing to sell a Product through the Site must first contact the Service Provider so that it can validate their request and provide an initial estimate. 

Indeed, if the Service Provider validates the Product, it proceeds to verify its authenticity on a case-by-case basis. For certain products, particularly leather goods, this verification will be carried out using an artificial intelligence tool. Conversely, Products whose authenticity cannot be checked by this tool will be subject to prior inspection by the Service Provider. 

Once the authenticity and quality of the Products are approved, the Service Provider unilaterally sets the selling price of the Product based on its valuation in the second-hand market, the condition of the Product, and original items (such as an invoice, Product tags, etc.).

Consequently, if the Seller accepts, the Service Provider lists the Product online at the selling price chosen by the Service Provider. Should the Seller refuse the selling price set by the Service Provider, the Service Provider reserves the right to refuse the Product.

The platform is reserved for Sellers offering second-hand luxury fashion Products such as clothing, accessories, shoes, and leather goods. 

Thus, the Site allows Sellers to offer their Products to a quantitatively larger clientele, on a platform dedicated solely to this type of Product.

The platform is accessible via the Site.

The Site, as well as the Service Provider, are in no way sellers of the Products presented on the Site, which are offered by the Sellers.

The Site, as well as the Service Provider, act only as an intermediary between a Seller and a Client.

The Services accessible via the Site are described in ARTICLE 6 of the Site's GTU.

The LE DRESSING DES ALPILLES Site is available in French.

In this respect, these General Terms and Conditions of Sale are intended to apply exclusively to the relationship between the Service Provider and a Client wishing to make a purchase on the Site.
 

ARTICLE 5 DESCRIPTION OF SERVICES

5.1 Features accessible to Users from the Site 

The Services accessible to Users, without prior Account registration, are as follows:

• Access the online Account creation form; 
• Access general information about the Site's Services; 
• Contact LE DRESSING DES ALPILLES to use its Services, or for any other reason;
• Access links to social networks managed by the Service Provider;
• Access information relating to Data protection, general terms and conditions, cookie management policy, and the Site's legal notice. 
• View the Products offered on the Site. 

These Services are accessible to all Site Users regardless of their location.

5.2 Features accessible from the Site to Clients logged into their Account 

The Services accessible to Clients with an Account are as follows: 

• Access a personal interface for managing their Account;
• Access their profile and, if necessary, modify at any time the personal information provided during Account creation; 
• Search for Product types based on various criteria;
• Purchase Products offered by Sellers on the Site;
• Access a basket containing all Products selected by the Client;
• Choose the Product delivery method;
• Use a promotional code;
• Pay for Products via PAYPAL, MOLLIE, or by bank transfer;
• Access an order history on the Client's personal interface;
• Leave comments on the Site;
• Share the Site on social networks;
• Log out of the Account.

Services related to the purchase of Products can only be used by Clients who meet the conditions set out in Article 8 of the General Terms of Use.

It is also recalled that any Client wishing to place an order on the Site must accept the Client General Terms and Conditions of Sale.

ARTICLE 6 CLIENT COMMITMENTS

6.1 General Commitments of Clients

All Clients must comply with: 

• these GTCS;

• the Site's GTU;
• where applicable, any special derogatory conditions that may be negotiated between the Service Provider and the Client.
  
  

6.2 Accuracy of Information Transmitted

The Client affirms that the information they transmit to LE DRESSING DES ALPILLES is truthful. Any inaccuracy in the Client's declarations may engage their liability and/or prevent the provision of Services, for which the Client will be solely responsible.

ARTICLE 7 ACCOUNT OPERATION

7.1 Account Creation 

Information regarding Account creation is detailed in Article 7 of the Site's GTU.

Said GTU are available at the following address: 

• https://ledressingdesalpilles.fr/policies/terms-of-service
  
  

7.2 Account Duration

Each Account is subscribed for an indefinite period.

However, the Service Provider reserves the right to close an Account, after prior notification, in the event of User inactivity for a determined period of 12 months from the last connection.

For more information, please consult the LE DRESSING DES ALPILLES Personal Data Protection Policy.

7.3 Account Termination

In the event of a breach by the Client of any of their obligations, the Service Provider reserves the right to terminate their Account without notice or right to a refund.

The Service Provider reserves the right to suspend or terminate an Account subscribed by a Client who repeatedly cancels confirmed and paid appointments.

ARTICLE 8 PRICES

8.1 Cost of the Site

Opening an Account and using the Services are free of charge (excluding any potential costs for Internet connection, the price of which depends on your electronic communications operator), with no obligation to purchase on the Site. 

In this regard, only the purchase of Products is subject to payment, under the conditions provided for in these GTCS. 

8.2 Prices of Products 

The price of the Products offered for sale is set unilaterally by the Service Provider. The price is set following contact by the Seller on the Site. 

The price set by the Service Provider is established based on, in particular, the valuation in the second-hand luxury market, the condition of the product, and original items. 

The Service Provider reserves the right to modify the initially planned price if the final expert assessment of the Product reveals a discrepancy between the initial price and the value of the Product after assessment. 

Prices are expressed in Euros, all taxes included (ATI). 

The prices take into account any reductions that may be granted by the Seller on the Site. 

A promotional code can be applied before proceeding with payment of the price. Promotional codes cannot be combined. 

A promotional code may be time-limited. Furthermore, it may apply either to the entire Site or to a specific category of Products.

Finally, in the event that the Product is discounted or is subject to a limited-time promotion, the commission charged by the Service Provider is based on the discounted amount of the Product, excluding taxes (ET).

8.3 Payment of the Product Price

When paying via a payment interface, the Client undertakes to pay the full price immediately. Failing this, the Product will not be sent. 

When paying by bank transfer, the Client undertakes to pay a deposit of 20% of the price (ATI) within twelve (12) hours of placing the order. The Client will receive an email from the Service Provider notifying them of the payment of this deposit.

Once this deposit is paid, the Service Provider undertakes to send an order confirmation to the Client. The Client must pay the remaining 80% of the price within seven (7) days of receiving the order confirmation. Failing this, the Product will not be sent. 

8.4 Delivery

Matters related to Product delivery are governed by the provisions of ARTICLE 13 hereof.

ARTICLE 9 PRODUCT DESCRIPTION – SECOND-HAND PRODUCTS

Each Product presentation offered for sale includes several photos as well as an exhaustive description so that the client can assess the essential characteristics of the Product.

The photographs and descriptions on the Site are contractually binding.

In this regard, it is nevertheless recalled that the online posting of Product photographs may show some alteration compared to reality, particularly concerning Product colors, which may vary depending on the brightness and/or the screen used.

LE DRESSING DES ALPILLES will endeavor to indicate the color references of the Products offered for sale.

It is recalled that all Products presented for sale on LE DRESSING DES ALPILLES are second-hand Products, sold by private individuals as part of a consignment sale of luxury Products.

The Products are therefore by no means new and may have certain defects or alterations linked to their normal wear and tear.

The Product description on the Site aims to be as complete and sincere as possible, based on the declarations made by the Seller and the verifications carried out by LE DRESSING DES ALPILLES. 

Should the Client wish to obtain further details regarding the characteristics or condition of a Product offered for sale, they may at any time make a request directly to LE DRESSING DES ALPILLES, which will endeavor to provide them with any useful information.

ARTICLE 10 ANTI-COUNTERFEITING MEASURES

Each Product presented on the Site has been previously verified by the Service Provider to ensure its authenticity. 

LE DRESSING DES ALPILLES categorically refuses any counterfeit product and may be required to make the necessary declarations to the competent authorities upon identifying proven acts of counterfeiting. 

LE DRESSING DES ALPILLES thus guarantees that all verifications related to the authenticity of the Products have been conducted.

ARTICLE 11 ORDERS

11.1 Order Validation

It is the Client's responsibility to select the Products they wish to order on the Site. The selected order is then found in the Basket. 

The order shows: 

• The designation of the Product(s) selected by the Client;
• The price (ATI) of the Product(s) selected by the Client; 
• The total amount (ATI) of the order.

The Client is invited to provide:

• Data relating to the billing address necessary for the execution of their purchase;
• Data relating to the delivery location of the purchased Product(s); 
• Bank details necessary for payment execution by bank transfer, bank card, or PAYPAL.

Contractual information is presented in French and is subject to electronic confirmation at the latest at the time of order validation by the Client.

Product offers are valid as long as they are visible on the Site, subject to their availability.   

The Client may indicate a "Promotional Code" when ordering to benefit from specific reductions, the conditions of which are determined in advance.
 

11.2 Order Confirmation

The sale will only be considered final after the Service Provider sends the Client an email confirming acceptance of the order. 

After selecting and validating their payment, and to validate their order, the Client must confirm to the Service Provider that they have read and accept the GTCS by, on the one hand, ticking the box provided for this purpose and, on the other hand, clicking on "I finalize my order".

The Client has the opportunity to check the details of their order, its total price, and to correct any errors before confirming their acceptance (Article 1127-2 of the Civil Code). 

This validation implies acceptance of the entirety of these General Terms and Conditions of Sale and constitutes proof of the sales contract.

It is therefore the Client's responsibility to verify the accuracy of the order and to report any errors immediately.

Any order placed on the Site constitutes the formation of a distance contract between the Client and the Service Provider.

11.3 Order Payment

The payment requested from the Client corresponds to the total amount of the selected Product and any delivery costs. 

The amount due by the Client is the amount indicated on the order confirmation sent by email to the Client.

The Service Provider issues an invoice to Clients. In addition, each Client has their order history.

The Service Provider reserves the right to cancel or refuse any order from a Client with whom there is an existing dispute regarding the payment of a previous order.

ARTICLE 12 PAYMENT METHODS

The price is payable in full, on the day the order is placed by the Client, by secure payment, according to the following methods:

• By bank cards: Visa, MasterCard via the Shopify Payment or PAYPAL interface; 
• By bank transfer. 

When paying via the Shopify Payment or PAYPAL platform, the Service Provider does not interfere in this transaction. In this regard, the Service Provider cannot be held responsible for any malfunction.

ARTICLE 13 PROOF OF TRANSACTION

Unless proven otherwise, the data recorded in the Site's computer system constitutes proof of all transactions concluded with the Client.

ARTICLE 14 DELIVERY AND COST OF PRODUCT DELIVERY 

The Client has the choice of Product delivery method from those offered during order validation.

At the time of placing your order, the Service Provider may offer different delivery methods depending, in particular, on the size of the parcel and the delivery address. 

Delivery will be made to the address indicated by the Client at the time of order validation, within 7 working days from the order confirmation.

The delivery methods used all benefit from specific insurance to cover risks associated with the delivery of ordered Products, particularly in case of loss or damage.

The Client will be able to receive a tracking number allowing them to follow their delivery online, via the delivery provider's website. 

Order delivery costs are borne by the Client or are free of charge.

ARTICLE 15 PRODUCT VERIFICATION

The Client undertakes to check the Products upon delivery in order to identify any issue related to the quality or quantity of the delivered Product(s). 

Should the Client identify a defect or damage to the Product upon delivery, they will have the option to refuse delivery or report any non-conformity or damage to the Service Provider within a maximum period of 48 hours from the actual delivery date. 

 

ARTICLE 16 TRANSFER OF OWNERSHIP & TRANSFER OF RISKS

16.1 Transfer of Ownership

The transfer of ownership of the Service Provider's Products to the Client, ordered on the Site, will only occur after full payment of the price by the latter, regardless of the date of collection of said Products.

16.2 Transfer of Risks

Regardless of the date of transfer of ownership of the Products, the transfer of risks of loss and deterioration relating thereto will only occur when the Client takes physical possession of the Products (Art. L 216-4 of the Consumer Code). 

The Products therefore travel at the Service Provider's risk.

16.3 Returns and Refunds

Upon confirmation of the order and payment of the price, LE DRESSING DES ALPILLES does not accept any return, exchange, or refund of the ordered Product.

ARTICLE 17 RIGHT AND WITHDRAWAL PERIOD

This contract is not subject to any withdrawal period, in accordance with the regulations of the DGCCRF (General Directorate for Competition Policy, Consumer Affairs and Fraud Control) regarding sales of second-hand products between private individuals.

ARTICLE 18 WARRANTIES 

It is recalled that, in accordance with the provisions of Article 1642 of the Civil Code, the Seller is not liable for apparent defects of which the buyer could have convinced themselves.

The Products supplied by the Service Provider through the Site benefit automatically and without additional payment, in accordance with legal provisions, from:

• the legal guarantee of conformity, for Products that are apparently defective, damaged, or do not correspond to the order
• the legal guarantee against hidden defects resulting from a defect in material, design, or manufacturing affecting the delivered products and rendering them unfit for use;
• any commercial warranty possibly granted by a seller.

In this case, the Products presented for Sale are deposited exclusively by private individuals, within the framework of a consignment sale. 

In this regard, the legal guarantee of conformity provided for in Articles L211-2 et seq. of the Consumer Code is not applicable to the Products sold.  

Similarly, the Products sold do not benefit from the legal guarantee against hidden defects granted by the Service Provider under Articles 1641 et seq. of the Civil Code.

The guarantee against hidden defects can only be invoked against a seller. The latter can be either a non-professional, if they sell occasionally and privately, or a professional, if they sell habitually.

Furthermore, as the Seller has expressly stipulated that they will not be bound by any warranty, in accordance with the provisions of Article 1643 of the Civil Code, the Client will not benefit from any guarantee against hidden defects from the Seller. 

The Products delivered by the Service Provider are not accompanied by any commercial or contractual warranty.

ARTICLE 19 LIABILITY

 

The Client understands that the Service Provider does not verify all statements made by Users on the Site.

The Service Provider makes no representation or warranty regarding the conduct of Site Users, or regarding their compatibility with current or future Site Users. 

The User agrees to take reasonable precautions when communicating or having contact with other Site Users, and with any person with whom they communicate or have contact in connection with the Use of the Site, more specifically in the event that Users decide to meet offline or in person, whether or not such meeting is organized by the Service Provider. 

The Service Provider expressly excludes all liability on its part for any act or omission by any Site User or other Third Parties.

The Service Provider's liability towards the Client can only be incurred for facts directly attributable to it and which cause the Client damage directly related to these facts. It cannot be held liable for indirect damages. 

The Service Provider's liability cannot be incurred if the non-performance of its obligations is attributable either to improper use of the marketplace by the Client or a fault on their part, or to an unforeseeable and insurmountable act of a Third Party. 

ARTICLE 20 HARDSHIP

In the event of a change in unforeseeable circumstances at the time of concluding these GTCS, in accordance with the provisions of Article 1195 of the Civil Code, the Party that has not agreed to assume the risk of excessively onerous performance may request a renegotiation of the contract from its co-contractor.

However, if the change in unforeseeable circumstances at the time of concluding the contract is definitive or persists beyond three months, these presents shall be terminated outright according to the terms defined in the article "TERMINATION FOR HARDSHIP".

 

ARTICLE 21 SPECIFIC PERFORMANCE

In the event of a breach by either Party of its obligations, the non-breaching Party has the right to request specific performance of the obligations arising from these presents. 

In accordance with the provisions of Article 1221 of the Civil Code, the creditor of the obligation may pursue this specific performance after a simple formal notice, sent to the debtor of the obligation by registered letter with acknowledgement of receipt, serving as formal notice, which has remained unsuccessful, unless such performance proves impossible or if there is a manifest disproportion between its cost for the debtor, acting in good faith, and its interest for the creditor.

The non-breaching Party may, in the event of non-performance of any of the obligations incumbent upon the other Party, request termination of the contract according to the terms defined in the article "TERMINATION OF CONTRACT".

 

ARTICLE 22 DEFENSE OF NON-PERFORMANCE

It is recalled that pursuant to Article 1219 of the Civil Code, each Party may refuse to perform its obligation, even if it is due, if the other Party does not perform its own and if this non-performance is sufficiently serious, i.e., likely to jeopardize the continuation of the contract or fundamentally disrupt its economic balance. 

Suspension of performance will take effect immediately upon receipt by the defaulting Party of the notice of breach sent to it for this purpose by the non-breaching Party, indicating the intention to apply the defense of non-performance as long as the defaulting Party has not remedied the observed breach, notified by registered letter with acknowledgement of receipt or on any other durable written medium providing proof of sending.

This defense of non-performance may also be used preventively, in accordance with the provisions of Article 1220 of the Civil Code, if it is manifest that one of the Parties will not perform its obligations by the due date and that the consequences of this non-performance are sufficiently serious for the non-breaching Party.

This option is used at the risk and peril of the Party taking the initiative.
Suspension of performance will take effect immediately upon receipt by the presumed defaulting Party of the notification of the intention to apply the preventive defense of non-performance until the presumed defaulting Party performs the obligation for which a future breach is manifest, notified by registered letter with acknowledgement of receipt or on any other durable written medium providing proof of sending.

However, if the impediment is definitive or persists beyond 30 days from the ascertainment of the impediment by registered letter with acknowledgement of receipt, these presents shall be terminated outright according to the terms defined in the article "Termination for breach of obligations by a party".

 

ARTICLE 23 FORCE MAJEURE

The Parties shall not be held liable if the non-performance or delay in performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the Civil Code.

The Party observing the event must promptly inform the other party of its inability to perform its obligation and provide justification. 

The suspension of obligations shall in no case be a cause for liability for non-performance of the obligation in question, nor give rise to the payment of damages or late penalties.

Performance of the obligation is suspended for the entire duration of the force majeure if it is temporary and does not exceed a period of 30 days. 

Consequently, as soon as the cause for the suspension of their reciprocal obligations disappears, the Parties shall make every effort to resume normal performance of their contractual obligations as quickly as possible. 

To this end, the hindered Party shall notify the other of the resumption of its obligation by registered letter with acknowledgement of receipt or any extrajudicial act. 

If the impediment is definitive or exceeds a period of 30 days, these presents shall be terminated outright according to the terms defined in the article "TERMINATION FOR FORCE MAJEURE".

Expressly, the following are considered, among others, as cases of force majeure, in addition to those usually recognized by the case law of French courts and tribunals: 

• Blockage of means of transport or supplies, earthquakes, fires, storms, floods, lightning;
• Interruption of telecommunication networks or difficulties specific to telecommunication networks external to the Client.

During this suspension, the Parties agree that the costs incurred by the situation shall be borne by the hindered party.

ARTICLE 24 TERMINATION OF CONTRACT

24.1 Termination for Hardship

Termination due to the impossibility of performing an obligation that has become excessively onerous may, notwithstanding the "Termination for breach of obligations by a party" clause below, only occur 30 days after receipt of a formal notice declaring the intention to apply this clause, notified by registered letter with acknowledgement of receipt or any extrajudicial act.

24.2 Termination for sufficiently serious non-performance of an obligation

The non-breaching Party may, notwithstanding the "Termination for breach of obligations by a party" clause below, in the event of sufficiently serious non-performance of any of the obligations incumbent upon the other Party, notify the Defaulting Party by registered letter with acknowledgement of receipt of the wrongful termination of these presents, 30 days after receipt of a formal notice to perform which has remained unsuccessful, in application of the provisions of Article 1224 of the Civil Code.

24.3 Termination for Force Majeure

Termination by operation of law for force majeure may, notwithstanding the "Termination for breach of obligations by a party" clause below, only take place 30 days after receipt of a formal notice notified by registered letter with acknowledgement of receipt or any extrajudicial act.

24.4 Termination for breach of obligations by a Party

In the event of non-compliance by either party with the obligations referred to herein, this contract may be terminated at the discretion of the aggrieved party.

It is expressly understood that this termination for breach of obligations by a party will occur by operation of law 30 days after receipt of a formal notice to perform, which has remained, in whole or in part, without effect. The formal notice may be notified by registered letter with acknowledgement of receipt or any extrajudicial act.

This formal notice must mention the intention to apply this clause.

ARTICLE 25 DATA PROTECTION - PERSONAL DATA

Pursuant to Law 78-17 of January 6, 1978, as amended by Law No. 2018-493 of June 20, 2018, and the General Data Protection Regulation (GDPR) which came into force on May 25, 2018, it is recalled that the personal data requested from the Client are necessary for processing their order and for issuing invoices, in particular.

This data may be communicated to any partners of the Service Provider responsible for the execution, processing, management, and payment of orders.

The processing of information communicated via the Site meets the legal requirements for personal data protection, with the information system used ensuring optimal protection of this data.

In accordance with current national and European regulations, the Client has a permanent right of access, modification, rectification, opposition, portability, and limitation of processing with regard to information concerning them.

This right may be exercised under the following conditions and according to the following procedures: the Client has a right of access, rectification, erasure, portability, and opposition to personal data held by the Service Provider, which they can exercise by contacting: 

• By post to the address: Route des Baux, 13210 SAINT-RÉMY-DE-PROVENCE;
• By email to the address: ledressingdesalpilles@gmail.com  

ARTICLE 26 "BLOCTEL" - TELEPHONE PREFERENCE SERVICE

As the processing of your order involves collecting your telephone data, you may be able to register your telephone number free of charge with a national or regional 'Do Not Call' registry (or similar service) to opt out of telephone solicitations, in accordance with local consumer protection laws. We encourage you to check for such services available in your country or region.

This registration allows you not to be solicited by telephone regarding a commercial offer. 

It is recalled that this opposition is notably not applicable: 

• In the event of pre-existing contractual relationships between the professional and the consumer, unless the consumer expressly refuses to be contacted by telephone;
• to consumers who have requested to be called back.

 
ARTICLE 27 INTELLECTUAL PROPERTY

The content of the Site is the exclusive property of the Service Provider and its partners and is protected by French and international intellectual property laws.

Any total or partial reproduction of this content is strictly prohibited and is liable to constitute an act of counterfeiting.

Furthermore, the Service Provider remains the owner of all intellectual property rights to photographs, presentations, studies, drawings, models, prototypes, etc., created (even at the Client's request) for the provision of Services to the Client. 

The Client therefore refrains from any reproduction or use of said studies, drawings, models, prototypes, etc., without the express, written, and prior authorization of the Service Provider, which may make it conditional upon financial compensation.

ARTICLE 28 INFORMATION – COMPLAINTS

For any information, complaint, or question relating to the Site's terms of sale, the Client should contact the Site's team by email at ledressingdesalpilles@gmail.com, indicating their order number if applicable.
Complaints received will be processed within a maximum of 7 days from their receipt.


ARTICLE 29 SEVERABILITY
The possible invalidation of one or more clauses of this contract by a court decision or by mutual agreement between the Parties shall not affect its other stipulations, which shall continue to produce their full effect provided that the overall balance of the contract can be maintained.


ARTICLE 30 LANGUAGE
These General Terms and Conditions of Sale and the operations arising therefrom are governed by and subject to French law.
These General Terms and Conditions of Sale are drawn up in the French language. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

ARTICLE 31 APPLICABLE LAW & DISPUTES
These General Terms and Conditions of Sale and the operations arising therefrom are subject to French law.
All disputes to which the purchase and sale operations concluded pursuant to these general terms and conditions of sale may give rise, concerning their validity, interpretation, execution, termination, consequences, and aftermath, and which could not be resolved between the Service Provider and the Client, shall be submitted to the competent courts under ordinary law conditions.
However, the Client is informed that they may, in any event, resort to conventional mediation, particularly with the Consumer Mediation Commission (Commission de la médiation de la consommation) in the event of a dispute.
In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has established an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the European Union.
Mediation costs will be paid by the Service Provider.
Furthermore, in accordance with Articles L.612-1 et seq. and R.612-1 et seq. of the Consumer Code, the Client may submit their dispute with the Service Provider, free of charge, electronically or by post, to a mediator who will attempt, with complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution.
In the event of failure to reach an amicable settlement with the help of the mediator, disputes to which this contract may give rise shall be submitted to the competent court under ordinary law conditions, where applicable: 

• Either before the court of the place where they resided at the time of concluding the contract or of the occurrence of the harmful event (in accordance with Article R.631-3 of the Consumer Code);
• Or before the court of the place where the defendant resides or the place of actual delivery of the item, according to the conditions of Article 46 of the Code of Civil Procedure.